Feedback form

    Please tell us about your experience at REDHS. If you prefer to contact us by phone, please call (03) 5484 4400

Compliments and suggestions can also be made by talking to our staff, filling out the forms provided in our facilities or by emailing us at: myvoice@redhs.com.au
​

Making a complaint

If you are not satisfied with our services please contact us. We encourage you to discuss your concerns with a staff member. Often situations can be improved very quickly once we are made aware of the area of concern. We take complaints seriously and aim to resolve them quickly and fairly. 

If you do not think that a satisfactory resolution has been reached or you would like to lodge a complaint in writing, complaints forms are available throughout our facilities, from staff members or you can write a letter to the chief executive officer at:

PO Box 202
Rochester VIC 3561

or by email to:  myvoice@redhs.com.au

Complaint Resolution Process

  • complaint is received
  • complaint is registered
  • CEO or DCS  is notified
  • interim acknowledgement advice to complainant
  • complaint investigated
  • appropriate action is taken    
  • outcome is recorded 
  • complainant is advised of resolution

Hospital and Primary care Complaints

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC: 

Fill out a complaint form online at hcc.vic.gov.au
or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Health Complaints Commissioner 
(Complaints and Information)
Toll Free: 1300 582 113 or write to:  
30th Floor, 570 Bourke Street
Melbourne. 3000 Victoria, Australia 

Aged Care Complaints

If you remain dissatisfied with our response,
you may contact the Aged Care Complaints Commissioner. Their service is free, confidential and impartial.

​To lodge a complaint or feedback with the commission:
​
Fill out a complaint form online at: www.agedcarecomplaints.gov.au
or
Phone:1800 951 852  (free call)
9am to 5pm AEST Monday to Friday
or
​Email: info@agedcarequality.gov.au
or
Post: Aged care Quality and Safety Commission
GPO Box 9819
Melbourne 3001