Compliments and suggestions can also be made by talking to our staff, filling out the forms provided in our facilities or by emailing us at: email@example.com
Making a complaint
If you are not satisfied with our services please contact us. We encourage you to discuss your concerns with a staff member. Often situations can be improved very quickly once we are made aware of the area of concern. We take complaints seriously and aim to resolve them quickly and fairly.
If you do not think that a satisfactory resolution has been reached or you would like to lodge a complaint in writing, complaints forms are available throughout our facilities, from staff members or you can write a letter to the chief executive officer at:
PO Box 202
Rochester VIC 3561
or by email to: firstname.lastname@example.org
Complaint Resolution Process
Hospital and Primary care Complaints
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.
To lodge a complaint with the HCC:
Fill out a complaint form online at hcc.vic.gov.au
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
Health Complaints Commissioner
(Complaints and Information)
Toll Free: 1300 582 113 or write to:
30th Floor, 570 Bourke Street
Melbourne. 3000 Victoria, Australia