Consumer Information

Aged Care
Information for new and potential residents.

Code of Conduct

Complaint Resolution

Legislation
Click here to access the Aged Care Act 1997 and current amendments .
Click here to access the list of relevant Victorian legislation, other relevant acts, regulations and supporting information.

Privacy
All patients, clients and residents will have their privacy protected.
Click here to download Your Privacy is our Concern brochure.

The Australian Charter of Healthcare Rights in Victoria
This charter describes the rights of patients, consumers and other people using the Australian Healthcare system.  It recognises that people receiving health care and people providing health care all have important parts to play in achieving healthcare rights.  Click here for more information.

Visitor Information