Feedback

REDHS is widely recognised for its high quality services.  

Your feedback in the form of compliments, suggestions and complaints is highly valued and allows us to further improve our services to the community.

Compliments and suggestions can be made by talking to our staff, filling out the forms provided in our facilities or by emailing us at:
rochhosp@redhs.com.au

Making a complaint

If our services have not met your expectations, we encourage you to discuss your concerns with a staff member.  Often situations can be improved very quickly once we are made aware of the area of concern.

If you do not think that a satisfactory resolution has been reached or you would like to lodge a complaint in writing, complaints forms are available throughout our facilities, from staff members or you can write a letter to the chief executive officer at:

PO Box 202
Rochester VIC 3561

or by email to:  rochhosp@redhs.com.au

Complaint Resolution Process

·       complaint is received

·       complaint is registered

·       CEO or DCS  is notified

·       interim acknowledgement advice to complainant

·     complaint investigated

·      appropriate action is taken    

·     outcome is recorded

·       complainant is advised of resolution

 
If you feel that your complaint with  REDHS  has not been resolved to your satisfaction, you have the right to lodge a  complaint with:

Health Services Commissioner 
(Complaints and Information)
Toll Free: 1800 136 066  or write to:  
30th Floor, 570 Bourke Street
Melbourne. 3000 Victoria, Australia 

OR

Aged Care Complaints Scheme
Toll free: 1800 550 552 or in writing to:
C/- Department of Health and Ageing
GPO Box 9848,  Melbourne VIC 3001